PURCHASE TERMS
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1. General Provisions:
1.1. These rules of purchase and sale of goods (hereinafter referred to as the "Rules") are a legally binding document for the Parties, establishing the rights, obligations, and responsibilities of the Buyer when purchasing goods through the online store.
1.2. The Seller reserves the right to change, amend, or supplement the rules at any time, taking into account the requirements established by legal acts. The Buyer is informed on the online store's website. The Rules applicable at the time of placing an order apply when making a purchase in the online store.
1.3. The right to purchase in the online store is granted to:
1.3.1. Active natural persons, i.e., individuals who have reached the age of majority and whose legal capacity is not restricted by a court order;
1.3.2. Minors aged 14 to 18, only with the consent of parents or guardians, except when they independently dispose of their income;
1.3.3. Legal entities;
1.3.4. Authorized representatives of all the above persons.
1.4. By confirming the rules, the Seller also guarantees that, based on clause 1.3, the Buyer has the right to purchase goods in the online store.
1.5. The agreement between the Buyer and the Seller is considered concluded from the moment the Buyer, in the online store, forms a shopping cart, indicates the delivery address, chooses the payment method, and familiarizes themselves with the Seller's rules, clicks the "Confirm Order" button (see point 5 "Ordering Goods, Prices, Payment Procedure, Terms").
1.6. Each agreement concluded between the Buyer and the Seller is stored in the online store.2. Personal Data Protection:
2.1. The Buyer can order goods in the online store:
2.1.1. By registering in this online store – entering the required data during registration;
2.1.2. Without registering in this online store.
2.2. When ordering goods according to the methods specified in clause 2.1, the Buyer must provide the personal data necessary for the proper execution of the order in the relevant information fields provided by the Seller: name, surname, delivery address, telephone number, and email address.
2.3. By confirming these rules, the Buyer agrees that the personal data provided in clause 2.2 will be processed for the sale of goods and services in the online store, for the analysis of the Seller's activities, and for direct marketing purposes.
2.4. Agreeing to the processing of personal data for the purpose of selling goods and services in the Seller's online store, the Buyer also agrees that informational messages necessary for the fulfillment of the order will be sent to the email address and phone number specified by the Buyer.
2.5. By registering in the online store and ordering goods, the Buyer undertakes to keep and not disclose the login details to third parties.3. Buyer's Rights and Obligations:
3.1. The Buyer has the right to purchase goods in the online store in accordance with the procedures established in these Rules and other sections of this online store's information.
3.2. The Buyer has the right to refuse the contract for the purchase and sale of goods with the online store by notifying the Seller in writing (by email, specifying the desired return of the goods and its order number) no later than 14 (fourteen) working days from the day of delivery of the item, except in cases where the contract cannot be terminated under the laws of the Republic of Lithuania (e.g., when the contract is concluded for the sale of hygiene goods – bedding items – refer to the information on the website of the NGO "Consumer Center" http://www.vartotojucentras.lt/istatymas.php?id=1038, "Features of the return and exchange of non-food items" point 18.).
3.3. The right specified in clause 3.2 can be exercised by the Buyer only if the goods are not damaged or have not fundamentally changed their appearance, and they have not been used.
3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the Buyer's data in the registration form changes, the Buyer must update them immediately.
3.6. The Buyer undertakes not to transfer their login details to third parties. If the Buyer loses their login details, they must immediately inform the Seller using the "Contacts" section.
3.7. By using the online store, the Buyer agrees to these Rules and undertakes to comply with them and not violate the laws of the Republic of Lithuania.4. Seller's Rights and Obligations:
4.1. The Seller undertakes to create all conditions for the Buyer to use the services provided by the online store properly.
4.2. If the Buyer attempts to harm the stability and security of the Seller's online store or violates their obligations, the Seller has the right to restrict or suspend the Buyer's ability to use the online store without prior notice or, in exceptional cases, to cancel the Buyer's registration.
4.3. The Seller undertakes to respect the Buyer's right to privacy regarding the personal information specified by the Buyer in the online store registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.5. Ordering Goods, Prices, Payment Procedure, Terms:
5.1. In the online store, the Buyer can purchase goods 24 hours a day, 7 days a week.
5.2. The agreement comes into effect from the moment the Buyer clicks the "Confirm Order" button, and upon receiving the order, the Seller confirms it by sending a confirmation email to the Buyer's specified email address.
5.3. The prices of goods in the online store and in the order are indicated in euros, including VAT.
5.4. The Buyer pays for the goods in one of the following ways:
5.4.1. Payment using online banking – this is a prepayment using the Buyer's online banking system. To use this payment method, the Buyer must have signed an online banking agreement with one of the serviced banks. The Buyer transfers money to the online store's current account. The responsibility for data security in this case lies with the respective bank, as all financial transactions take place in the bank's online banking system.
5.4.2. Payment by bank transfer – this is a prepayment when the Buyer, after printing the order and going to the nearest bank branch, transfers money to the online store's bank account.
5.5. The Buyer undertakes to pay for the goods immediately. Only after receiving payment for the goods, the shipment of the goods is initiated, and the term for the delivery of the goods starts counting.6. Delivery of Goods:
6.1. The Buyer, selecting the goods delivery service during the order, undertakes to specify the exact delivery location.
6.2. The Buyer is obliged to accept the goods personally. In the event that the Buyer cannot accept the goods, and the goods are delivered to the specified address, the Buyer has no right to make claims to the Seller regarding the improper delivery of goods to the wrong party.
6.3. The goods are delivered by the Seller or the Seller's authorized representative (courier).
6.4. The Seller delivers the goods to the Buyer based on the terms specified in the product descriptions. These terms are preliminary, and they do not apply in cases where the necessary goods are not available in the Seller's warehouse, and the Buyer is informed of the shortage of ordered goods. At the same time, the Buyer agrees that, in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such cases, the Seller undertakes to contact the Buyer immediately and agree on the conditions for delivering the goods.
6.5. In all cases, the Seller is released from liability for a breach of delivery terms if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or circumstances beyond the Seller's control.
6.6. The Buyer must immediately inform the Seller if the shipment is delivered in damaged or otherwise compromised packaging, if unordered goods are included in the shipment, or if the quantity of the goods is incorrect or if the goods are not complete.
6.7. In all cases, if the Buyer observes damage to the packaging during delivery, the Buyer must make notes in the delivery document provided by the courier or prepare a separate act regarding these damages. The Buyer must do this in the presence of the courier. Failure to take such actions relieves the Seller of liability to the Buyer for damages to the goods related to packaging damage, which the Buyer did not note in the courier's delivery document.7. Quality of Goods, Guarantees:
7.1. The information about each product sold in the online store is generally provided next to the description of each product.
7.2. The Seller is not responsible for the fact that the goods in the online store, in terms of color, shape, or other parameters, may not correspond to the real size, shapes, and colors of the goods due to the characteristics of the Buyer's display.
7.3. The Seller provides a certain period of validity for the quality guarantee for certain types of goods, and the specific term and other conditions are indicated in the descriptions of such goods.
7.4. In cases where the Seller does not provide a quality guarantee for certain types of goods, the warranty provided by the relevant legal acts applies.8. Return and Exchange of Goods:
8.1. Defects in sold goods are rectified, and non-quality goods are exchanged or returned in accordance with the "Rules for the Return and Exchange of Goods" approved by the Order of the Minister of Economy of the Republic of Lithuania of June 29, 2001, No. 217, except in cases where the contract cannot be terminated according to the laws of the Republic of Lithuania (e.g., for the sale of hygiene goods – bedding items – refer to information on the NGO "Consumer Center" website http://www.vartotojucentras.lt/istatymas.php?id=1038, "Features of the return and exchange of non-food items" point 18.). The money for the returned goods is transferred only to the payer's bank account.
8.2. To return the goods based on Article 8.1 of the Rules, the Buyer can do so within 14 (fourteen) working days from the day of the goods' delivery, informing the Seller using the contact methods specified in the "Contacts" section, indicating the name of the returned goods, the order number, and the reasons for the return.
8.3. When returning goods, the Buyer must adhere to these conditions:
8.3.1. The returned goods must be in the original undamaged packaging;
8.3.2. The goods must be undamaged by the Buyer;
8.3.3. The goods must be unused and not lose their appearance (unaltered labels, unpeeled protective films, etc.) (this point does not apply in the case of returning non-quality goods);
8.3.4. The returned goods must have the same set as the Buyer received;
8.3.5. When returning the goods, it is necessary to present the document of its acquisition.
8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the return procedure specified in Article 8.3 of the Rules.
8.5. When returning the wrong or non-quality goods, the Seller undertakes to collect such goods and replace them with suitable replacement goods.
8.6. In cases where the Seller does not have suitable replacement goods, the Buyer is refunded the amount paid, excluding the cost of delivery.9. Buyer's and Seller's Liability:
9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for any consequences that may arise, and the Seller has the right to demand compensation for the direct losses incurred by the Buyer.
9.2. The Buyer is responsible for actions taken using this online store.
9.3. After registering, the Buyer is responsible for transferring login data to third parties. If third parties use the services provided by the online store by using the Buyer's login data, the Seller considers this person to be the Buyer.
9.4. The Seller is released from any liability in cases where losses arise due to the fact that the Buyer, disregarding the Seller's recommendations and the Buyer's obligations, did not familiarize themselves with these Rules, even though this opportunity was provided to them.
9.5. If there are links to the websites of other companies, institutions, organizations, or individuals in the Seller's online store, the Seller is not responsible for the information contained there or the activities carried out, does not supervise those websites, does not control them, and does not represent those companies and individuals.
9.6. In the event of damage, the liable party compensates the other party for direct losses.10. Marketing and Information:
10.1. The Seller may, at its discretion, initiate various promotions in the online store.
10.2. The Seller has the right unilaterally, without separate notice, to change the terms of promotions and also to cancel them. Any changes or cancellations of the terms and conditions of promotions apply only prospectively, i.e., from the moment of their implementation.
10.3. The Seller sends all notifications to the Buyer's contact details specified in the registration form.
10.4. The Buyer sends all notifications and questions to the Seller's online store using the telephone numbers and email addresses specified in the "Contacts" section.
10.5. The Seller is not responsible if the Buyer does not receive informational or confirming messages due to disruptions in internet communication or email service providers' networks.11. Final Provisions:
11.1. These Rules for the purchase and sale of goods are drawn up in accordance with the laws and regulations of the Republic of Lithuania.
11.2. All disputes arising from the implementation of these Rules are resolved through negotiations. In case of failure to reach an agreement, disputes are resolved in accordance with the laws of the Republic of Lithuania.